Company Policies

Our/Your Responsibilities/Liabilities

OUR COMPANY POLICIES

Welcome to The Detail Lab! We pride ourselves on providing top-tier car detailing and ceramic coating services. To ensure a smooth and satisfactory experience, please familiarize yourself with our company policies:

1. Appointments and Scheduling

  • Booking: All services must be booked in advance through our website, phone, or in-person.
  • Cancellation: Cancellations must be made at least 24 hours before the scheduled appointment. Late cancellations or no-shows will incur a fee of 50% of the service cost.
  • Rescheduling: You may reschedule your appointment up to 24 hours before the scheduled time without any additional charges.

2. Payments

  • Payment Methods: We accept cash, credit/debit cards, and electronic payment methods (e.g., PayPal, Apple Pay).
  • Final Payment: The remaining balance is due upon completion of the service. Failure to make the final payment may result in additional charges.

3. Service Guarantee

  • Quality Assurance: We guarantee the highest quality of service. If you are not satisfied, please inform us within 48 hours, and we will address your concerns promptly.
  • Damage Liability: While we take the utmost care, The Detail Lab is not responsible for pre-existing damages or issues arising from customer-provided materials.

4. Service Limitations

  • Vehicle Condition: For best results, vehicles should be in a reasonably clean condition. Excessive dirt, mud, or pet hair may incur additional charges.
  • Ceramic Coating: Ceramic coating services require specific environmental conditions. Appointments may be rescheduled due to weather or other uncontrollable factors.
  • Liability: The detail lab tx is not held liable for any damages caused during the detailing. Paint correction or coating process. If the car , truck , or SUV has been re painted. repaired or has defects the detail lab TX is not held liable for any damages that may occur during these processes…
  • Vendor Liability: Consequently, The detail lab tx is not liable for any damages that could occur from vendors used for said services. Window tint. Clear bra. Vinyl wrap, pointless dent repair, mechanical work, Wheels and tires.

5. Customer Privacy

  • Personal Information: We respect your privacy. Personal information collected during booking is used solely for service purposes and will not be shared with third parties.

Customer Responsibilities

To ensure you receive the best possible service, please adhere to the following responsibilities:

1. Preparing Your Vehicle

  • Cleanliness: Please remove personal items, trash, and excessive dirt from your vehicle before your appointment.
  • Vehicle Access: Ensure we have full access to your vehicle, including keys and remote controls.

2. Appointment Timeliness

  • Punctuality: Arrive on time for your appointment. Late arrivals may result in a reduced service time or rescheduling.
  • Communication: Inform us promptly if you are unable to make it to your appointment on time or need to reschedule.

3. Providing Accurate Information

  • Vehicle Details: Provide accurate details about your vehicle’s condition and any specific concerns or areas of focus.
  • Contact Information: Ensure your contact information is up-to-date for any necessary communications.

4. Post-Service Care

  • Ceramic Coating: Follow post-service care instructions provided by our technicians to maintain the quality and longevity of the ceramic coating.
  • Feedback: Share your feedback to help us improve our services. Positive reviews are always appreciated!

5. Respecting Our Team

  • Professionalism: Treat our staff with respect and professionalism. Any form of abuse or harassment will not be tolerated and may result in service refusal.

Thank you for choosing The Detail Lab. We look forward to providing you with exceptional car detailing and ceramic coating services. If you have any questions or need further assistance, please do not hesitate to contact us.

ALL SALES ARE FINAL: This means that once the sale is completed, there will be no returns or exchanges allowed of any kind. All warranties are with the coating and manufacturing companies. All sales and services with The Detail Lab TX ™ are final. No discounts, No service warranties, etc. For more information regarding our terms & conditions, please see our privacy policy page